Think Like a Boss-Own the Job!
by Michael Getlan
The thing that separates employees who stagnate and ones
who excel is the ability to show the boss that they are looking
out for the interests of the company or the boss before their
own. This one quality can make or break a job assignment or
Loyalty is one of the most important qualities that someone
can demonstrate. If a worker is loyal, to the company and
to the boss, he or she can accomplish a great deal for that
organization. While intelligence is surely important and training
critical, looking out for the organization and thinking like
the boss is the path to success.
Owning the Job
While parts of an operation can be delegated, and often
should be, it is the responsibility of the person who accepts
the assignment to see it through and to be on constant guard
as to the process of the work.
That's what owners (and good bosses) do-they take ownership
of the job. They see it through. And that's the behavior that
gets rewarded. The staff members who demonstrate this behavior
get the best assignments and get promoted. And that kind of
behavior can be duplicated-which is good news for everybody.
It is the behavior, and the results, that counts. Many people
talk a good game, but in the end it is behavior and results
that are judged. Both are important-and rightly so.
We don't live in an age where leaving a trail of dead bodies
is considered a good way to do business (though some of us
who believe what we see on television might disagree!), but
in this world of lawyers and lawsuits, the how of business
is very important.
Taking ownership of a job means being involved with the
course that the assignment takes (what will be done), who
is doing the different parts of the assignment, and how the
different parts will be accomplished. Who contributed, who
was rewarded, and how the team was managed-someone must manage
these aspects of any job.
While it is true that some bosses do not seem to care about
these things, most do and will reward for a "job well
done" (and if you work for one who does not, you might
think about changing jobs). Most bosses want their staff members
to follow their example. And since taking an ownership stance
means looking out for the company as a whole, most bosses,
if they are good ones, set good examples.
Your behavior, like any boss's, is a reflection on the company.
Owners and bosses have to think about what their behavior
says about the company to their employees and the people that
they (and the company) do business with.
Employees reflect how they are treated. They will treat
suppliers and customers the same way that they are treated.
Again, for employees, this means putting the interests of
the company before their own, and demonstrating the kind of
behavior that accomplishes the task and maintains the company
interests. And doing it over and over again.
Fulfilling the Promise-Getting Results
The real proof is in the results. Having a final goal, or
a continuing set of sub-goals, is an important part of getting
results. Without a goal in mind at the start, how do you know
when the job is finished? Some tasks, of course, are continuous,
and these need to be evaluated on a periodic basis.
Make sure that you start any project with an understanding
of the task and the expected or desired results. Some tasks
will have clearly tangible and measurable results and some
will have an intangible component, one that will be much harder
to measure. In these cases, you must still have a good idea
of what you and your team must accomplish.
Monitor the progress of the task, as often as necessary
to be confident that all is going well. Ask for assistance
if you need it; no boss likes to hear that you knew you were
in trouble and neglected to ask for aid. Prepare a report
at the end of the task and be able to demonstrate/evaluate
Remember to give and take credit when due. Show that you
have been thinking about the interests of the company. When
you are done, ask for the next assignment, to show that you
are willing and able to take on new tasks. Demonstrate the
behavior that will propel you to the forefront of your boss's
attention, and let him or her know that you think like a boss!
Reprinted with permission from the March issue of Funworld
© 2000 Amusement Consultants, Ltd. All Rights